I’m literally here for you

Between school photos, the DMV, and passports, we’ve been trained. Picture time sucks. Of COURSE it does: You wait an hour to be immortalized looking—and feeling—like a pigeon just shat in your sandwich. Awesome. Here’s how I redesigned the photoshoot booking process so it’s easy as trying and buying clothes at a luxe boutique: Decide…

When you’re out of your comfort zone and relying on someone else, how good are they at reading your needs? Doctors, mechanics, bartenders, physical therapists, plumbers, call center reps; everyone. Do they explain the how and why? Too much or too little? Are they kind? Do they even bother? Anyone can point a camera or…